Disclaimer

Alliaance Packers And Movers

Plot No. 16, Royal City, Bijnor Road, Lucknow, Uttar Pradesh, India

Website: alliaancemovers.in

Contact: +91 7398073201

This Privacy Policy explains how Alliaance Packers And Movers collects, uses, stores, protects, and shares your personal data when you visit our website, contact us, or use any of our relocation or storage services. Please read this policy carefully. By using our website or services, you consent to the practices described in this policy.

Effective Date: March 2026

Last Reviewed: March 2026

Applicable Law: Information Technology Act, 2000 | IT (SPDI) Rules, 2011 | Digital Personal Data Protection Act, 2023 (DPDP Act) | Digital Personal Data Protection Rules, 2025

1. Who We Are

Alliaance Packers And Movers is a relocation and storage services company operating from Lucknow, Uttar Pradesh, India. We provide household shifting, office relocation, vehicle transport, packing and unpacking, loading and unloading, and warehouse storage services to individuals and businesses across Lucknow and India.

For the purposes of the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Digital Personal Data Protection Rules, 2025, Alliaance Packers And Movers is the Data Fiduciary — the entity that determines the purpose and means of processing your personal data.

Data Protection Contact: +91 7398073201  |  alliaancemovers.in

2. What Personal Data We Collect

We collect personal data only to the extent necessary to provide our relocation and storage services, respond to enquiries, and fulfil our legal obligations. The personal data we collect includes:

2.1 Data You Provide Directly

  • Full name
  • Mobile phone number and/or WhatsApp number
  • Email address (where provided)
  • Residential or business address — origin and destination locations for your move
  • Home or property size and type (1BHK, 2BHK, office, etc.)
  • Preferred moving date and service requirements
  • Payment information — UPI transaction IDs, bank transfer references (we do not store card numbers or full bank account details)
  • Goods inventory information provided during the pre-move survey
  • Vehicle details (make, model, registration number) where vehicle transport services are booked

2.2 Data Collected Automatically

  • IP address and device type when you visit alliaancemovers.in
  • Pages visited, time spent on pages, and referral source (via website analytics)
  • Browser type and operating system
  • Cookie data — see Section 9 for our full cookie policy

2.3 Data from Third Parties

We may receive your contact details or move enquiry information from third-party platforms such as Sulekha, JustDial, or Google Business if you submit an enquiry through those platforms. In such cases, the third-party platform’s privacy policy also applies to your initial submission.

3. How We Use Your Personal Data

Under the DPDP Act 2023, we process your personal data only for specified, lawful purposes based on your consent or the performance of a contract. We use your personal data for the following purposes:

  • To respond to your enquiry, provide a quote, and communicate about your booking
  • To schedule and conduct the pre-move survey at your address
  • To plan and execute your relocation or storage service
  • To prepare packing lists, loading inventories, and condition reports specific to your move
  • To process and record your payments and issue receipts
  • To arrange transit insurance where opted for, including sharing required details with the insurer
  • To provide GPS tracking updates during transit on request
  • To send booking confirmations, service updates, and post-move follow-up communications
  • To request a Google review or customer feedback after your move is completed (you may decline)
  • To comply with applicable legal, tax, and regulatory obligations including GST record-keeping
  • To improve our website and services using aggregated, anonymised analytics data

We do not use your personal data for automated decision-making, profiling, or targeted advertising.

4. Legal Basis for Processing

Under the Digital Personal Data Protection Act, 2023, we process your personal data on the following legal bases:

4.1 Consent

When you submit an enquiry form on our website, call us, or WhatsApp us with a service request, you provide consent for us to process your personal data to respond to your enquiry and provide the requested service. You may withdraw this consent at any time — see Section 8 for your rights.

4.2 Performance of Contract

Once you confirm a booking, processing your personal data is necessary to perform the relocation or storage contract between us. This includes using your address for route planning, your contact details for coordination, and your inventory details for packing and transport.

4.3 Legal Obligation

We process certain data (such as transaction records and GST-related information) because we are legally required to do so under the Income Tax Act, GST legislation, and other applicable Indian law.

4.4 Legitimate Interest

We may use aggregated, non-identifiable analytics data to understand how our website is used and to improve our services. This does not involve processing identifiable personal data for profiling or marketing purposes.

5. How We Share Your Personal Data

We do not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your personal data may be shared only in the following limited circumstances:

5.1 Service Delivery Partners

Where a specific service requires third-party involvement — such as a transit insurance provider — we share only the minimum data required to arrange that service on your behalf. We require that all service partners maintain appropriate data security measures.

5.2 Legal and Regulatory Requirements

We may disclose your personal data to government authorities, law enforcement agencies, courts, or regulatory bodies where required to do so by applicable Indian law, court order, or legal process.

5.3 Business Continuity

In the event of a business merger, acquisition, or transfer of assets, customer data may be transferred to the acquiring entity. Affected customers will be notified of any such transfer and the applicable privacy terms at the earliest practicable opportunity.

5.4 Analytics Providers

Our website may use third-party analytics tools (such as Google Analytics) that collect anonymised, aggregated data about website usage. These tools do not receive personally identifiable information. See Section 9 for details on cookies and tracking.

6. Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law:

  • Booking and service records (name, address, inventory, payment reference): retained for 3 years from the date of service completion, as required for GST and contractual record-keeping
  • Enquiries that did not result in a booking: contact details retained for 6 months and then deleted
  • Website analytics data: retained in anonymised, aggregated form for 12 months
  • Storage customer records: retained for the duration of the storage agreement plus 3 years
  • GST and financial transaction records: retained for 7 years as required under Indian tax law

After the applicable retention period expires, personal data is securely deleted from our systems and any physical records are destroyed. You may request earlier deletion of your data — see Section 8.

7. How We Protect Your Personal Data

We take the security of your personal data seriously and implement reasonable technical and organisational safeguards as required under the DPDP Act 2023 and the IT (SPDI) Rules, 2011:

  • Access to customer personal data is restricted to authorised team members who require it to perform their role
  • Digital records containing personal data are stored on password-protected systems
  • Payment reference information is stored securely; we do not store full bank account numbers or card details
  • Physical documents containing customer information (pre-move surveys, condition reports, inventories) are stored securely and are not accessible to unauthorised individuals
  • Our website uses HTTPS encryption for all data transmitted between your browser and our website
  • We periodically review our data security practices and update them in accordance with applicable legal requirements

Important: While we take all reasonable measures to protect your data, no data transmission over the internet or storage system is 100% secure. In the event of a personal data breach, we will notify the Data Protection Board of India and affected individuals in accordance with the DPDP Act 2023 and Rules 2025.

8. Your Rights Under the DPDP Act 2023

The Digital Personal Data Protection Act, 2023 grants you the following rights as a Data Principal (the individual whose personal data we process). You may exercise any of these rights by contacting us at the details provided in Section 12:

8.1 Right to Access Information

You have the right to obtain a summary of the personal data we hold about you, a description of the processing activities we have carried out with your data, and details of any other entities with whom your data has been shared.

8.2 Right to Correction and Completion

You have the right to request that we correct any inaccurate personal data we hold about you, and to request completion of any incomplete personal data where relevant to the purpose for which it is held.

8.3 Right to Erasure

You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal obligations to retain certain records (such as GST and financial records, which must be retained as required by Indian tax law).

8.4 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. You may withdraw consent by contacting us directly. Note that withdrawal of consent for service-delivery processing may affect our ability to provide the requested service.

8.5 Right to Grievance Redressal

If you have a complaint about how we handle your personal data, you have the right to raise it with us directly (see Section 12). If your complaint is not resolved to your satisfaction within 30 days, you have the right to escalate it to the Data Protection Board of India.

8.6 Right to Nominate

Under the DPDP Act 2023, you have the right to nominate another individual to exercise your data rights on your behalf in the event of your death or incapacity.

8.7 How to Exercise Your Rights

To exercise any of the above rights, please contact us by phone or WhatsApp at +91 7398073201 or +91 7398073201, or by email at the address listed on alliaancemovers.in. We will respond to all valid rights requests within 30 days of receipt. We may need to verify your identity before processing your request.

9. Cookies and Website Tracking

9.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function correctly, remember your preferences, and collect analytics data about how the site is used.

9.2 Cookies We Use

  • Essential cookies — required for the website to function correctly (form submission, page navigation). These cannot be disabled without breaking site functionality.
  • Analytics cookies — used to collect anonymised, aggregated information about how visitors use our website (pages visited, time on site, traffic sources). We use this data to improve our website. No personally identifiable information is collected through analytics cookies.
  • We do not use advertising cookies, tracking pixels, or any cookies that enable targeted advertising.

9.3 Managing Cookies

You can control and disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website, including contact forms. Disabling analytics cookies does not affect your ability to use the site.

10. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe that a minor has provided us with personal data without appropriate parental or guardian consent, please contact us immediately at the details provided in Section 12 and we will delete the relevant data promptly. Under the DPDP Act 2023, processing of personal data of children requires verifiable parental consent, and we do not process children’s data for any purpose.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, or services — such as Google Maps, Sulekha, JustDial, or WhatsApp. This Privacy Policy applies only to alliaancemovers.in and the services provided by Alliaance Packers And Movers. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit through links on our website.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in applicable law, our data practices, or our services. Any updates will be published on alliaancemovers.in with the revised effective date. We encourage you to review this policy periodically. Continued use of our services following the publication of an updated policy constitutes your acceptance of the changes.

If any update materially affects your rights or how we process your personal data, we will make reasonable efforts to notify you directly by phone or WhatsApp.

13. Grievance Officer and Contact Details

In accordance with the Information Technology Act, 2000, IT (SPDI) Rules, 2011, and the Digital Personal Data Protection Act, 2023, we have designated a responsible contact for all data privacy enquiries, complaints, and rights requests:

Grievance Officer: Alliaance Packers And Movers — Management Team

Address: Plot No. 16, Royal City, Bijnor Road, Lucknow, Uttar Pradesh — 226 001, India

Phone / WhatsApp: +91 7398073201  |  +91 7398073201

Website: alliaancemovers.in

Response time: We will acknowledge all privacy complaints within 7 working days and aim to resolve them within 30 days.

Escalation: If your complaint is not resolved within 30 days, you have the right to approach the Data Protection Board of India once it becomes operational under the DPDP Act 2023.

Legal Framework Reference

This Privacy Policy has been prepared in accordance with the following applicable Indian laws and regulations:

  • Information Technology Act, 2000 (IT Act) — Sections 43A and 72A
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules)
  • Digital Personal Data Protection Act, 2023 (DPDP Act) — enacted August 11, 2023
  • Digital Personal Data Protection Rules, 2025 — brought into effect November 13, 2025
  • Consumer Protection Act, 2019
  • Applicable GST and Income Tax legislation governing record retention

Note: The full enforcement provisions of the DPDP Act 2023 and Rules 2025 are being implemented in phases. The primary compliance duties (notice requirements, security protocols, breach notifications, and rights mechanisms) apply from May 2027. However, Alliaance Packers And Movers is committed to aligning with these requirements ahead of the mandatory enforcement date.