Terms & Conditions

Alliaance Packers And Movers

Plot No. 16, Royal City, Bijnor Road, Lucknow, Uttar Pradesh, India

Website: alliaancemovers.in

Contact: +91 7398073201

Please read these Terms and Conditions carefully before booking or using any service provided by Alliaance Packers And Movers. By confirming a booking, making an advance payment, or instructing our team to begin work, you confirm that you have read, understood, and agreed to be bound by these terms.

Last updated: March 2026 | These terms apply to all residential, commercial, and vehicle relocation services, packing and unpacking, loading and unloading, storage, and any other services provided by Alliaance Packers And Movers.

1. Definitions

“Company”, “We”, “Us”, “Our” refers to Alliaance Packers And Movers, operating from Plot No. 16, Royal City, Bijnor Road, Lucknow, Uttar Pradesh.

“Customer”, “You”, “Your” refers to the individual, household, or business entity that books or uses any service provided by Alliaance Packers And Movers.

“Goods” refers to all items, furniture, appliances, vehicles, documents, and belongings entrusted to the Company for packing, loading, transport, storage, or any related service.

“Move Date” refers to the confirmed date on which packing, loading, and/or transportation of goods is scheduled to begin.

“Quotation” refers to the written fixed-price quote provided by the Company following a pre-move survey, specifying the scope of services and total charges.

“Transit Insurance” refers to the optional goods-in-transit insurance policy available to the Customer at the time of booking, covering declared goods value against specified risks during transport.

2. Bookings and Quotations

2.1 Pre-Move Survey

All quotations are based on a pre-move survey conducted by a Company representative at the Customer’s premises. The survey assesses the volume, type, and weight of goods, floor access at origin and destination, and any special handling requirements. Quotations provided without an on-site survey are estimates only and subject to revision following the actual survey.

2.2 Written Fixed Quotation

Once a pre-move survey is completed, the Company provides a written fixed quotation detailing all services included and the total price payable. The quoted price is fixed and will not be revised on Move Day provided the scope of work, inventory, and access conditions remain consistent with those assessed during the survey.

2.3 Changes to Inventory or Scope

If additional items, services, or access conditions are identified on Move Day that were not present during or disclosed at the time of the pre-move survey, the Company reserves the right to revise the quotation accordingly. The Customer will be informed of any additional charges before work commences on the revised scope.

2.4 Booking Confirmation

A booking is confirmed only upon receipt of the agreed advance payment (5% of the total quotation value) and the Customer’s verbal or written acceptance of the quotation. The Company does not guarantee vehicle and crew availability for unconfirmed bookings.

2.5 Customer Responsibility for Accuracy

The Customer is responsible for providing accurate and complete information about the goods to be moved, the origin and destination addresses, floor levels, lift availability, access restrictions, and any items requiring special handling. The Company shall not be liable for additional costs, delays, or damage arising from inaccurate, incomplete, or misleading information provided by the Customer.

3. Payment Terms

3.1 Payment Schedule

The standard payment structure for all Alliaance Packers And Movers services is as follows:

5% of total quotation value — payable at booking confirmation to reserve the Move Date, vehicle, and crew
85% of total quotation value — payable before the vehicle departs from the origin address, after the Customer has verified that all goods have been packed and loaded to their satisfaction
10% of total quotation value — payable upon delivery at the destination, after the Customer has inspected all goods and confirmed receipt

3.2 Accepted Payment Methods

The Company accepts payment by UPI transfer, bank transfer (NEFT/IMPS/RTGS), and cash. All digital payments should be made to the account details provided in the quotation. The Customer should retain payment receipts for all transactions.

3.3 GST

Goods and Services Tax (GST) at the applicable rate (currently 18%) is applicable on all packing, moving, loading, unloading, and storage services provided by the Company. GST is included in all written quotations. No additional GST will be levied beyond the amount specified in the quotation.

3.4 Non-Payment

The Company reserves the right to withhold delivery of goods if the Customer fails to make the agreed payment at loading or delivery. Storage charges will accrue at the standard daily rate for goods held pending payment. The Company may initiate legal proceedings for recovery of unpaid amounts under applicable Indian law.

3.5 Advance Payment — Non-Refundable in Case of Late Cancellation

The 5% booking advance is non-refundable if the Customer cancels the booking with less than 48 hours notice before the confirmed Move Date. Cancellations made more than 48 hours before the Move Date will receive a full refund of the advance payment within 7 working days. See Clause 7 for full cancellation policy.

4. Services — Scope and Limitations

4.1 Services Included

The services included in any move are those explicitly listed in the written quotation provided to the Customer. Unless specifically listed in the quotation, the following are not included in the standard service: disconnection or reconnection of electrical appliances, gas appliances, plumbing fixtures, or air conditioning units; dismantling or assembly of fixtures attached to walls, ceilings, or floors; specialist handling of pianos, safes, or heavy industrial equipment; and cleaning of origin or destination premises.

4.2 Packing by the Customer

If the Customer chooses to pack any items themselves (partial packing), the Company accepts no liability for damage to self-packed items during loading, transit, or unloading. The Customer warrants that any self-packed boxes are securely sealed, correctly filled (not over or under-packed), and adequately labelled. The Company’s liability for self-packed goods is limited to loss of the entire box — not to damage of individual items within it.

4.3 Time Estimates

All time estimates provided by the Company — including packing duration, loading time, transit time, and delivery windows — are estimates only. The Company does not guarantee completion within specific timeframes. Delays caused by traffic conditions, weather, access restrictions, building entry requirements, or circumstances beyond the Company’s control do not constitute breach of contract and do not entitle the Customer to compensation.

4.4 Access Requirements

The Customer is responsible for ensuring that adequate access is available at both the origin and destination addresses for the Company’s vehicles and crew. This includes parking clearance, building management permissions, lift bookings, and access to staircases. Additional charges may apply if access conditions at the time of the move differ materially from those disclosed at the pre-move survey stage.

5. Liability, Damage, and Claims

5.1 Condition Report

Before loading commences, the Company’s team will conduct a pre-move condition inspection of all goods and document any existing damage, scratches, dents, or pre-existing defects. A condition report is completed and signed by both the Company representative and the Customer. This report is the definitive record of goods condition before transport. Customers are advised to review this report carefully before signing.

5.2 Company’s Liability for Damage

The Company will exercise reasonable care in packing, handling, loading, transporting, and unloading all goods. In the event of damage caused by the Company’s proven negligence, the Company’s liability is limited to the repair cost or the declared replacement value of the damaged item, whichever is lower, subject to the Customer having opted for transit insurance. Without transit insurance, the Company’s liability is limited to the cost of repair only and does not extend to full replacement value.

5.3 Exclusions from Liability

The Company shall not be liable for loss or damage in the following circumstances:

Damage to items packed by the Customer (self-packed goods)
Damage arising from inherent defects, wear and tear, or pre-existing conditions documented in the pre-move condition report
Loss or damage caused by force majeure events including but not limited to road accidents caused by third parties, natural disasters, floods, fire, riot, civil disturbance, government action, or any event outside the Company’s control
Internal mechanical or electrical damage to appliances, electronics, or devices that are not externally visible and not caused by improper external handling
Damage arising from the Customer’s failure to disclose fragile, high-value, or special-handling items prior to the pre-move survey
Loss of cash, jewellery, important documents, passports, negotiable instruments, or other valuables included in packed boxes contrary to the Company’s recommendation to carry these personally
Damage to items the Company advised against transporting that the Customer instructed the Company to move regardless
Loss of data from computers, mobile devices, or storage media during transport
AC gas leakage or refilling requirements arising from disconnection and reconnection of air conditioning units

5.4 Claims Procedure

All damage claims must be made in writing to the Company within 24 hours of delivery for local moves and within 48 hours of delivery for intercity moves. Claims made after these time limits will not be accepted. The Customer must: (a) note any visible damage on the delivery confirmation document before signing; (b) photograph all damage immediately; (c) contact the Company by phone and follow up in writing via WhatsApp or email within the required time window. The Company will not accept damage claims for items where the Customer signed the delivery confirmation document without noting any issue.

5.5 Vehicle Transport Claims

Claims for damage to cars or two-wheelers during transport must be reported within 12 hours of vehicle delivery. The pre-transport condition report signed at pickup is the reference document for all vehicle claims. Internal mechanical damage and AC/refrigerant charges are excluded from all vehicle transport claims.

5.6 Maximum Liability

The Company’s maximum total liability to the Customer under any circumstances — whether in contract, tort, or otherwise — shall not exceed the total value of the charges paid by the Customer for the specific service giving rise to the claim.

6. Transit Insurance

6.1 Optional Insurance

Transit insurance is available as an optional add-on at the time of booking. The Company strongly recommends that all Customers opt for transit insurance, particularly for intercity moves and for moves involving high-value goods. Standard motor insurance policies and home insurance policies do not typically cover goods transported by a third-party carrier.

6.2 Insurance Premium

The transit insurance premium is calculated as a percentage of the declared total value of goods (typically 0.1% to 0.5% per move depending on the policy selected). The premium is payable at booking alongside the advance payment. The exact premium applicable will be confirmed in the written quotation.

6.3 Declared Value

The Customer is responsible for declaring an accurate total value for their goods at the time of booking insurance. Undervaluation of goods to reduce the premium will result in proportionally reduced claim payouts. The Company accepts no responsibility for claim shortfalls arising from customer-declared undervaluation.

6.4 Claims Without Insurance

Customers who decline transit insurance do so at their own risk. In the absence of transit insurance, the Company’s liability for damage is limited to repair costs only, as specified in Clause 5.2. The Company will not be liable for full replacement of items not covered by insurance.

7. Cancellation and Rescheduling Policy

7.1 Cancellation by the Customer

Cancellations must be communicated to the Company by telephone and confirmed in writing via WhatsApp or email. The following cancellation policy applies:

Cancellation more than 48 hours before Move Date:

Full refund of advance payment within 7 working days. No cancellation charges.

Cancellation between 24 and 48 hours before Move Date:

50% of advance payment refunded. 50% retained as administrative and scheduling cost.

Cancellation less than 24 hours before Move Date:

Advance payment is non-refundable. Vehicle and crew allocation costs are incurred and cannot be recovered.

Same-day cancellation (on Move Date after crew has departed):

Full advance payment forfeited plus a call-out charge of ₹1,500 to ₹3,000 depending on distance travelled by the crew.

7.2 Rescheduling by the Customer

Rescheduling of a confirmed booking to a different date is permitted with a minimum of 48 hours notice at no additional charge, subject to vehicle and crew availability on the new requested date. Rescheduling with less than 24 hours notice may incur an administrative charge of ₹500 to ₹1,000.

7.3 Cancellation by the Company

The Company reserves the right to cancel or reschedule a booking in exceptional circumstances including vehicle breakdown, crew unavailability due to illness, natural disasters, government-imposed restrictions, or force majeure events. In such cases, the Customer will be informed at the earliest opportunity and offered either a full refund of the advance payment or a rescheduled booking at no additional charge.

8. Prohibited and Restricted Items

8.1 Items the Company Will Not Transport

The following items are strictly prohibited from being packed, loaded, or transported by the Company under any circumstances:

Hazardous, flammable, or explosive materials — including petrol, diesel, LPG/CNG cylinders, paint thinners, solvents, fireworks, and matches
Illegal substances, contraband goods, or any item prohibited under applicable Indian law
Perishable food items — including fresh produce, frozen food, open food containers, and any item subject to spoilage during transit
Live animals, pets, or livestock of any kind
Live plants (for intercity or long-distance moves — local moves only with prior agreement)
Chemically reactive, corrosive, or toxic substances

8.2 Items the Customer Is Advised to Carry Personally

While not prohibited, the Company strongly advises Customers to carry the following items personally rather than packing them with household goods:

Cash, currency notes, and coins
Jewellery, gold, silver, and precious stones
Important original documents — passports, property documents, share certificates, insurance policies, wills, and legal papers
Prescription medicines and medical devices
Laptop computers, mobile phones, and portable electronic devices
Items of sentimental value where loss cannot be compensated financially

The Company accepts no liability for loss or damage to items in the above categories that are packed with household goods against the Company’s advice.

9. Storage Services

9.1 Storage Agreement

Goods accepted for storage at the Company’s warehouse facility are subject to a separate storage agreement specifying the storage period, applicable monthly charges, insurance arrangements, and retrieval terms. These Terms and Conditions apply in addition to the storage agreement.

9.2 Storage Charges

Storage charges are payable monthly in advance. Failure to pay storage charges within 7 days of the due date will result in access to stored goods being suspended until payment is made. The Company reserves the right to apply a late payment surcharge of 2% per month on overdue storage balances.

9.3 Extended Non-Payment

If storage charges remain unpaid for a period exceeding 90 days, and the Customer has not responded to written notices sent to their registered contact details, the Company reserves the right to apply to the appropriate court for authority to dispose of the goods to recover outstanding charges. The Company will make all reasonable efforts to contact the Customer before exercising this right.

9.4 Customer Access to Stored Goods

Customers may access their stored goods during the warehouse’s operating hours by prior appointment. Access requests should be made at least 24 hours in advance. The Company will retrieve specified items for the Customer to collect. Unscheduled access requests cannot be guaranteed.

9.5 Prohibited Storage Items

The prohibited items listed in Clause 8.1 also apply to storage. The Company reserves the right to inspect goods presented for storage and to refuse acceptance of any prohibited items without liability.

10. Customer Obligations

The Customer agrees to the following obligations in connection with any service provided by the Company:

To ensure that all persons, pets, and non-essential items are kept clear of the loading and unloading area throughout the move for safety reasons
To ensure that adequate, legally-permitted parking is available for the Company’s vehicle at both the origin and destination addresses
To be personally present — or have an authorised representative present — at both the origin and destination addresses during loading and delivery
To inspect all goods upon delivery and note any damage on the delivery confirmation document before signing
To provide accurate information about the goods, access conditions, and any special handling requirements at all stages of the booking and move process
To ensure all goods are legally owned by the Customer or that the Customer has the legal authority to arrange their transport
Not to include prohibited items (as listed in Clause 8) in any consignment handed to the Company
To ensure appliances are defrosted, drained, and disconnected before the scheduled packing date where applicable

11. Force Majeure

The Company shall not be liable for any failure to perform or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: acts of God; floods, earthquakes, landslides; fire or explosion; epidemic or pandemic; war, hostility, or civil disturbance; government orders, restrictions, or prohibitions; national or regional strikes or labour disputes; road closures, highway restrictions, or police orders; extreme weather conditions; and vehicle mechanical failures that could not reasonably have been anticipated or prevented. In such events the Company will notify the Customer as early as practicable and will use reasonable endeavours to minimise the impact on the Customer’s move.

12. Privacy and Data Protection

The Company collects Customer information — including name, address, phone number, and email — solely for the purpose of providing the requested relocation or storage services. Customer data is not sold, rented, or shared with third parties except where required for the provision of the service (such as transit insurance providers) or where required by applicable law. Customer data is retained for a period of 3 years following the completion of services and then securely deleted. Customers may request access to their stored data at any time by contacting the Company at the details provided in these Terms.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India, including the Consumer Protection Act 2019, the Indian Contract Act 1872, and all applicable GST regulations.

13.2 Jurisdiction

Any dispute arising out of or in connection with these Terms and Conditions, or any service provided by Alliaance Packers And Movers, shall be subject to the exclusive jurisdiction of the courts of Lucknow, Uttar Pradesh, India.

13.3 Dispute Resolution Process

Before initiating any legal proceedings, the Customer agrees to first attempt to resolve the dispute directly with the Company by contacting the Company at the details provided in these Terms. The Company will respond to all formal written complaints within 7 working days. If the dispute cannot be resolved within 30 days of formal written complaint, either party may initiate proceedings in the appropriate court of jurisdiction.

13.4 Consumer Protection Act 2019

Nothing in these Terms limits the Customer’s rights under the Consumer Protection Act 2019 of India, including the right to approach the District Consumer Disputes Redressal Commission, State Consumer Disputes Redressal Commission, or National Consumer Disputes Redressal Commission as applicable to the value of the dispute.

14. Amendments to These Terms

Alliaance Packers And Movers reserves the right to update or amend these Terms and Conditions at any time. Updated terms will be published on the Company’s website at alliaancemovers.in with the date of the most recent revision. Continued use of the Company’s services following the publication of updated terms constitutes acceptance of the revised terms. Customers are advised to review these terms periodically.

15. Entire Agreement

These Terms and Conditions, together with the written quotation provided to the Customer and any separate storage agreement where applicable, constitute the entire agreement between the Company and the Customer with respect to the services described. They supersede all prior discussions, representations, and agreements between the parties relating to the subject matter.

Contact Information

Company Name: Alliaance Packers And Movers

Address: Plot No. 16, Royal City, Bijnor Road, Lucknow, Uttar Pradesh, India

Phone / WhatsApp: +91 7398073201